2018 EFMD-HUMANE Summer School

Hosted by: Freie Universität Berlin

The event will start on: 09 Sep 18 15:00
And will end on: 14 Sep 18 14:30

Location: Berlin, Germany


Transforming Higher Education Professional Services

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Universities that seek to be attractive in an increasingly competitive and global higher education market can no longer afford to provide poor quality professional services. This is true at every level of service provision: departments, schools/faculties and “the centre”. There is an increased drive for efficiency to deploy innovative practices from other sectors and to improve cost efficiency and service quality. Technology raises expectations of accessing service anytime and anywhere, increasing the demand for high quality and tailored services.

In this context traditional professional services models are no longer adequate; professional services staff often lack sufficient empowerment to utilise their many talents. Student numbers growth, research expansion and new forms of teaching and learning pose major management challenges for service delivery in all areas including finance services, HR, IT, research management, admissions, student services and quality management.

The aim of the EFMD-HUMANE Summer School is to develop the leadership potential of senior managers in higher education involved in major transformational change programmes by making them fully aware of:

  • The critical success factors associated with the re-design of professional services for future growth; and the associated challenges.
  • Approaches to the design/delivery of large professional services transformation programmes, drawing on experiences in and outside higher education.

The programme will be highly intensive, transformational and experiential. It will include plenary sessions and intensive practical teamwork in small cross-cultural groups.

It will include the in-depth study of contrasting contemporary approaches to dynamic professional services delivery in institutions across Europe.

Two case studies will be used as well as the experience of transformation in other sectors.

Participants will be encouraged to bring examples from their institutions to feed in the discussions. The working language will be English, but facilitators are well used to dealing with various levels of language proficiency.

School Themes
The Summer School will focus on the leadership and management of transformational changes in professional services.

The programme is designed around the following themes:

  • Inter-cultural understanding and competencies;
  • Transformation design and delivery;
  • Strategic and operating model design.

Participants will hear from experienced senior speakers who will candidly share their experiences of leading transformational change. These inputs, along with the case study material, will provide the background for the participants’ work in small inter-cultural groups.

Participants will gain experience in making informed choices in decision-making processes for change programmes. The Summer School uses the experience of EFMD and HUMANE to give unique insight into the common challenges faced by participants and to ensure that discussion builds on examples from a wide range of different national higher education systems.

The target audience is senior middle and senior managers, including heads of university administration, directors/ managers of service functions, faculty/ school directors of administration, and managers/directors of large scale transformational change programmes, either underway or about to be initiated.

These change programmes may include specific service domains (e.g. student support services) or the broader reshaping of professional services involving significant process redesign and restructuring on an organization-wide basis.

There may be instances where the programme will be of benefit to senior managers working in HE funding and regulatory agencies where they have been tasked to deliver system-level transformations.

Applicants are nominated by their own heads of administration, their deans or equivalent in their organisation’s senior management team. They are selected by an EFMD - HUMANE panel with wide experience of leadership and management development programmes.

Application criteria

Applicants must during application provide:

  • A one page statement describing their qualifications and why they are interested in this Summer School
  • A one (or maximum two) page curriculum vitae
  • A letter of support from their head of administration or equivalent senior manager

The number of participants is limited to 30. Applicants will know whether their application has been successful in the beginning of June 2018.

Please apply here for the 2018 EFMD-HUMANE Summer School. The deadline for applications is 15 May 2018.

The fee is € 3.515+VAT for applicants from member universities of EFMD and/or HUMANE. If your institution is not a member, please contact us for more information.

More Information


Sunday, 9 September 2018

14:30 – 15:00

Coffee available

15:00 – 15:45

Welcome and pre-programme briefing on the Summer School:
Welcome to the Summer School and introduction to the Freie Universität Berlin

Summer School programme briefing

  1. Summer School programme aims and objectives
  2. Small group membership, leadership and conduct over the course of the week
  3. Team tasks and deliverables to be submitted at the end of the Summer School

15:45 – 17:45

Workshop session: Working in a multi-national team; fast tracking intercultural competence

17:45 – 18:30

Welcome reception


Summer School Welcome Dinner

Monday, 10 September 2018

Theme: Contemporary practice in the transformation of professional support services in higher education institutions and systems: Lessons from the trenches

09:00 – 10:45

Lessons from the trenches, part one:
What will higher education look like in 2040?

Lessons from the trenches, part two:
Getting to grips with the contemporary context of professional support in HE: The necessity for change and overcoming obstacles to achieving it

10:45 – 11:15

Coffee break

11:15 – 12:15

Lessons from the trenches, part three:
Alternatives to transformational change? The competitive costs and benefits of transformational and incremental change

12:15 – 12:45

Plenary panel session: Lessons learned and lessons to learn over the course of the programme

12:45 – 14:15


14:15 – 15:45

Case study one: The University of Bordeaux: Transformation through merger

15:45 – 16:00

Coffee break

16:00 – 18:00

Summer School team task, session 1: assigning team roles and role rotation, agreeing team behaviours and team procedures & methods; clarifying team objectives and the week’s work programme; designing a framework for self-assessing team performance

18:00 – 19:00

Short walking tour of the main FUB campus to early evening drinks reception
Free evening for participants

Tuesday, 11 September 2018

Theme: Defining, designing and delivering an institutional transformation process: Leadership, governance, management and method

Learning from where others have gone before us…the eHealth transformation agenda in Norway

09:00 – 10:00

Workshop part one:
Processes for defining a transformational strategic model: visioning a future state, clarifying requirements and benefits, and setting objectives

10:00 – 10:15

Coffee break

10:15 – 11:15

Workshop part two:
Designing the new operating model: making difficult choices, meeting challenges and dealing with organizational dilemmas

11:15 – 11:30

Coffee break

11:30 – 12:30

Workshop part three:
The tactics of executing a strategic organizational transformation: power, politics and action…and watch-outs for the uninitiated

12:30 – 14:00


14:00 – 15:30

Case study two: Rising from the Ashes. Re-imagining university functions after a financial crisis

15:30 – 16:00

Coffee break

16:00 – 18:30

Summer School team task, session 2: Applying the day’s learning sessions to the case studies, identifying gaps in understanding, commence giving shape of team outputs


Bus transfer from the hotel to the restaurant


Berlin Summer School Dinner


Bus transfer to the hotel

Wednesday, 12 September 2018

09:00 – 11:00

Creativity for Transformation: Learning from Arts & Culture Management

11:00 – 11:30

Coffee break

11:30 – 13:00

Strategic organisational change communications: The enabler of the transition plan

13:00 – 14:30


14:30 – 16:00

The politics of the business case: The social, economic and financial process of making the case for change

16:00 – 16:30

Coffee break

16:30 – 18:30

Summer School team task, session 3: applying the day’s learning sessions to the case studies, identifying gaps in understanding, first draft of team outputs to be agreed by team


Team(s) working dinner at the hotel

Thursday, 13 September 2018

Theme: Closing the gap between the current and target culture

09:00 – 10:30

Culture as an enabler of institutional success: Seven levers for achieving cultural change

10:30 – 11:00

Coffee break

11:00 – 12:30

Operationalising a cultural change programme: Embedding change in the fabric of the university

12:30 – 13:30


13:30 – 18:00

Summer School team task, session 4: team’s outputs to be finalised; board memo to be submitted by no later than 18:00; presentations to be lodged by 09:00 on Friday
Coffee available


Bus transfer from the hotel to the restaurant




Bus transfer back to hotel

Friday, 14 September 2018

09:00 – 10:30

Parallel Sessions: Teams present their work and receive feedback

  • HUMANE and EFMD representatives

10:30 – 11:00

Coffee break

11:00 – 12:00

Parallel Sessions: Teams present their work and receive feedback

  • HUMANE and EFMD representatives

12:00 – 13:00

Plenary Session Feedback to all teams from the panel

13:00 – 13:30

Closing Plenary Session and certificate presentations

13:30 – 14:30

Closing lunch

Practical Information

More information in the brochure